Support Center

Request medical information and find forms and answers on your own. Or contact us by chat, email, or phone.

Medical information requests

Request copies of medical records, certifications, and other secure documents.

Forms & publications

Explore guides, directories, and forms related to Kaiser Permanente membership and plans.

Frequently asked questions

Pay bills See your options for paying medical bills and monthly plan premiums.

Password & technical help Create a new password and see what to do if your online account is locked.

Help with sign in Learn more about how to sign in to kp.org.

Understand your coverage Learn about your member ID card, find your plan’s coverage documents, and more.

Refill prescriptions Set up mail-order refills and transfer prescriptions.

See your child’s medical records Manage an online account for a child and learn about parental access to teen records.

Change your plan information Updating and changing your health plan, including how to add children or if you've moved to a new area

Loss of a loved one Learn about bereavement, canceling your loved one’s health coverage and enrolling in a new plan.

View more FAQs

Contact Washington Member Services

IMPORTANT: If you think you or someone you care for is having a medical or mental health emergency, call 911 or go to the nearest hospital. Do not attempt to access emergency care through this website.

For advice and clinical connections, go to Get care. View contact information for additional departments and services.

Chat

Connect with a Member Services representative.
Hours: Monday through Friday, 8 a.m. to 5 p.m.,
except major holidays

Start chat

Email

Email us directly with your non-urgent questions or comments,
and get a response within 3 business days.

Create an email

Feedback

Phone

1-888-901-4636

711 TTY

Hours: Monday through Friday, 8 a.m. to 5 p.m., except major holidays

Medicare members

1-888-901-4600

Hours: 7 days a week, 8 a.m. to 8 p.m.

New member welcome support

206-630-0029 or 1-888-844-4607

Hours: Monday through Friday, 8 a.m. to 5 p.m., except major holidays